![]() Note that you can also check to see how many active user sessions there are by navigating to: … to determine whether you have maxed out your concurrent user sessions configured on the Access Gateway as shown in the following:Īccess –> Gateway –> Change authentication settings ![]() While this error message can be caused by various reasons, the first to check should be the following KB:Ĭase Study: The Protocol Driver Error is displayed when starting an Application through Access Gateway Enterprise Edition in the ICA Proxy Mode Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. You attempt to launch a XenDesktop 5.5 or 5.6 desktop through an NetScaler VPX Access Gateway but receive the following error message from the Citrix Receiver:
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